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Reviews
Psychiatry-UK
2024-02-12
Person
1
5
0
Written by a NHS patient
Written by a NHS patient 12th February 2024
I was not listened to or taken seriously.
2024-02-16 09:30:55
Response from Psychiatry-UK
Hello We sincerely appreciate you taking the time to share your experience with us. Your feedback is incredibly valuable, and we are genuinely disheartened to hear that you felt unheard and not taken seriously . To help us delve deeper into your specific case, we kindly request that you provide more detailed information regarding your concerns. Please reach out to our our dedicated Patient Experience Team at experience@psychiatry-uk.com at your earliest convenience Thank you for entrusting us with your care, and we look forward to receiving more details to address your concerns promptly. Kind regards Psychiatry-UK
Psychiatry-UK
2024-02-11
Person
3
5
0
Written by a NHS patient
Written by a NHS patient 11th February 2024
My doctor was helpful in explaining my diagnosis and suggestions at how to improve. My one issue was that I sometimes felt that the way he spoke about ADHD made it feel as a deformity that I need to work to ‘get rid of’ through things like meditation and exercise etc. Obviously I live with ADHD and understand the difficulty of it but I wish he explained things with a more sensitive approach that was about learning to live with your ADHD and work with it, rather than having a determination to ‘re-wire your brain’ to be more ‘normal’. They seem to have a very medicalised view of it but I just don’t think it’s constructive to think of any mental impairment as something to fix.
2024-02-13 10:54:36
Response from Psychiatry-UK
Hello Thank you for taking the time to share your feedback with us. We genuinely appreciate your input, as it helps us continually improve our services. We take pride in maintaining the highest standards for all our consultants, and it's essential to us that our patients have a positive experience. We understand that you have some concerns about the consultant's approach, and we would like to delve deeper into this matter to better understand your perspective. Could you please provide more specific details by contacting our Patient Experience Team at experience@psychiarty-uk.com We are committed to delivering exceptional service and want to assure you that your feedback is taken seriously. Thank you for choosing us, and we appreciate the opportunity to improve based on your valuable insights. Kind regards Psychiatry-Uk
2024-02-13 10:54:35
Response from Psychiatry-UK
Hello Thank you for taking the time to share your feedback with us. We genuinely appreciate your input, as it helps us continually improve our services. We take pride in maintaining the highest standards for all our consultants, and it's essential to us that our patients have a positive experience. We understand that you have some concerns about the consultant's approach, and we would like to delve deeper into this matter to better understand your perspective. Could you please provide more specific details by contacting our Patient Experience Team at experience@psychiarty-uk.com We are committed to delivering exceptional service and want to assure you that your feedback is taken seriously. Thank you for choosing us, and we appreciate the opportunity to improve based on your valuable insights. Kind regards Psychiatry-Uk
Psychiatry-UK
2024-02-10
Person
5
5
0
Written by a NHS patient
Written by a NHS patient 10th February 2024
Was so patient and helpful and made me feel truly listened to.
Psychiatry-UK
2024-02-09
Person
4
5
0
Written by a NHS patient
Written by a NHS patient 9th February 2024
I am now finishing my titration for ADHD. The service I was provided with was very good, the timescales given for when to expect the initial consultation and when to start titration were accurate in my case.
My prescriber, Zak Moussa, was excellent. He was very prompt in responding to questions, providing clear and detailed answers. He was also clear about how titration would work, what was expected of me and provided me with options, without it feeling like I was pressured into a certain choice.
This has been a successful process for me, not only do I feel my ADHD symptoms have improved dramatically, but, I have also seen a massive improvement in my mental health, in the form of reduced anxiety and depression.
Whilst I was very happy overall, a couple of things that could be improved on:
- more information provided at outset on the overall process and how things usually
progress would have been appreciated. The information provided at each stage was
good, however, there was a slight worry of 'what happens next?' between initial
assessment, the start of titration and the end of titration.
- the notes system does not allow for replies, so each note is its own entity, allowing
for replies would, I believe, make communication a bit easier.
Psychiatry-UK
2024-02-08
Person
4
5
0
Written by a NHS patient
Written by a NHS patient 8th February 2024
Definitely worth the wait and it was nowhere near as long as it would have been on the usual NHS pathway. I hope everybody needing this finds it as years on NHS waitlist is disgusting. So glad I found the right to choose. Thankyou.
Psychiatry-UK
2024-02-07
Person
1
5
0
Written by a NHS patient
Written by a NHS patient 7th February 2024
Awful experience
2024-02-10 11:41:45
Response from Psychiatry-UK
Hello We are truly sorry to hear that your experience with us was awful. Your feedback is essential to us, and we want to delve into this further to understand the specifics of your situation. We encourage you to reach out to our dedicated patient experience team at your earliest convenience at experience@psychiatry-uk.com They are ready to listen and investigate your experience thoroughly. Your input is valuable, and we are committed to addressing any concerns you may have had. Thank you for bringing this to our attention. We appreciate your willingness to share your feedback, and we look forward to the opportunity to gain more clarity on the experience you had. Kind regards, Psychiatry-UK
Psychiatry-UK
2024-02-07
Person
5
5
0
Written by a NHS patient
Written by a NHS patient 7th February 2024
Fantastic service. The prescriber was lovely and there for support. Always responded within the same day. Well worth the wait on the waiting list. Took around 6 months however the service it’s self is fantastic.
Psychiatry-UK
2024-02-07
Person
3
5
0
Written by a NHS patient
Written by a NHS patient 7th February 2024
Online consultation generally good, communication is very good via the Portal. Notifications are timely and precise. Time could have been used better during consultation. Doctor seemed distracted himself in the second half of the consultation. Despite asking whether I had any questions, did not seem to pay a great deal of attention to my response. Perhaps he had a busy schedule, however I had waited almost a year since seeing GP for potential diagnoses and was quite disappointed about how half of the 10 minute consultation was conducted.
2024-02-08 10:44:20
Response from Psychiatry-UK
Hello Thank you for taking the time to share your feedback with us. Your input is invaluable, and we appreciate your willingness to provide details about your experience. However, as we cannot address individual cases on this platform, we kindly encourage you to reach out to our dedicated Patient Experience Team. They are well-equipped to delve deeper into your feedback and ensure that your concerns are thoroughly addressed. Your insights are crucial to our continuous improvement, and we are eager to better understand and address any issues you may have encountered. Please don't hesitate to contact our Patient Experience Team at experince@psychiatry-uk.com They are ready to assist you and gather more in-depth information about your experience. Once again, thank you for sharing your feedback. We look forward to the opportunity to connect with you and work towards enhancing our services. Kind regards Psychiatry-UK
Psychiatry-UK
2024-02-06
Person
5
5
0
Written by a NHS patient
Written by a NHS patient 6th February 2024
Have had a very good experience from start to finish, I felt listened to and not judged in any way. They have always been very quick with responding to any questions I had.
Psychiatry-UK
2024-02-05
Person
5
5
0
Written by a NHS patient
Written by a NHS patient 5th February 2024
So the my titration is coming to a close the journey has been something I will never forget. Finally being able todo stuff I class normal be behaviour is fantastic. Tracie Simpson my prescriber was great she was always on the other end never judged and had my wellbeing as top priority. Thanks to my consultant Sheheryar Jovindah for listening to me seeing what others haven’t thank you so much you have changed my life
Psychiatry-UK was awarded the iWantGreatCare certificate of excellence in 2024 for delivering outstanding care.
Resources
Short link to review Psychiatry-UK: http://iwgc.net/empzu